Customer Metrics — Hub (LTV, CAC, Churn)
Hub for ecommerce customer metrics: LTV, CAC, churn, conversion rate, cart abandonment, and AOV—with the Ecommerce Simulator and benchmarks.
Benchmarks
Average ecommerce cart abandonment rate is 70.19%.
Source: Baymard Institute — Cart Abandonment Rate Statistics (2024)
Average ecommerce conversion rate is often ~2–3% (varies widely by industry and traffic mix).
Source: IRP Commerce — Ecommerce Market Data (Jan 2026)
Key takeaways
- Customer metrics — focus on one metric or lever at a time; validate with data before scaling spend.
- Pair reading with the Ecommerce Simulator on Growthegy to practice unit economics and decisions before you spend.
- Bookmark growthegy.com/ecommerce-simulator/ for hands-on scenarios; use the blog for deeper guides.
On this topic: Ecommerce Simulator · Your Return Policy Is Either Making or Losing You Money — Here's What the Science Actually Says, 17 Proven Ways to Increase Average Order Value Without Heavy Discounts (Powerful Strategies That Work!)
Customer economics
Customer metrics connect acquisition (CAC), value (LTV), repeat purchase (churn), and on-site behaviour (CVR, AOV, abandonment).
Quick benchmarks
- Average ecommerce cart abandonment rate is often around 70.19% (varies by checkout and industry).
- Average ecommerce conversion rate is often ~2–3% (varies widely by industry and traffic mix).
Tools in this hub
Frequently asked questions
LTV:CAC target?
3:1 is a common healthy ecommerce benchmark; adjust for margin profile.
Which customer metric should I fix first?
Usually conversion rate or checkout friction (if traffic is healthy), then CAC efficiency, then retention/churn—pick the biggest gap vs benchmarks.