Customer metrics

Acquisition cost, lifetime value, retention, and on-site conversion benchmarks.

Key takeaways

  • Customer metrics — focus on one metric or lever at a time; validate with data before scaling spend.
  • Pair reading with free Growthegy calculators (LTV, ROAS, break-even, pricing) to turn ideas into numbers.
  • Bookmark growthegy.com/tools/ and run the Business Strategy Quiz when you need a prioritised roadmap.

Customer economics

Customer metrics connect acquisition (CAC), value (LTV), repeat purchase (churn), and on-site behaviour (CVR, AOV, abandonment).

LTV vs CAC · Add ROAS

FAQ

LTV:CAC target?
3:1 is a common healthy ecommerce benchmark; adjust for margin profile.

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